7 Best Auto Dialer Apps of 2023

Automatic phone dialer apps save valuable time in any customer-facing department by dialing numbers automatically. Auto dialer apps increase agent productivity by automatically dialing phone numbers and eliminating time-consuming tasks. To help narrow down your choices, we evaluated dozens of options to arrive at the six top auto dialer apps for desktop, Android, and iOS devices:

• CallHub:Best overall auto dialer for call centers wanting a pay-as-you-go option
• CloudTalk:Ideal for large sales teams and contact centers that need intelligent dialers
• Kixie:Best automatic dialer app for teams looking to improve connection rates
• PhoneBurner:Great for sales teams needing a robust auto dialer application
• MySalesDialerPro:Best auto dialer app for businesses needing a customer relationship management (CRM) tool
• Voicent:Best auto dialer solution for small teams needing a simple, user-friendly platform
• ChaseData:Best for data security and extensive compliance with federal and local privacy laws

Best Auto Dialer Apps at a Glance

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CallHub:最佳整体自动拨号器应用程序

CallHub topped our list of best auto dialer apps with its power, preview, and robo-dialing, as well aspredictive dialersolutions. Its offering minimizes agent wait time and connects agents only when the call is answered. CallHub dialers are our top pick because it features unlimited agent accounts and comprehensive call reports with analytics.

For businesses on a budget looking for abusiness phone systemwith an auto dialer app, CallHub offers four monthly plans: Lite, Essentials, Scale, and Enterprise. The Lite plan is a pay-as-you-go option that allows customers to pay only for what servers are available. Plan upgrades are conveniently programmable through the online portal.

Unfortunately, if you want functionality beyond CallHub’s Lite pay-as-you-go plan, you’ll have to pay a hefty entry-level price of $199. While this gives you unlimited agents, it’s far more expensive than a tool like MySalesDialerPro, which starts at $29.99 per user, monthly. Some key features include task management, geo-tracking, and task management.

CallHub Features

• Mass texting:Easily broadcast messages within a matter of minutes. Engage political audiences, customers, and potential clients using images, videos, and PDFs to improve engagement.
• SMS opt-in:Build your database with due consideration to the preferences of your customer. Set up automated text responses to collect data without manual intervention.
• Voice broadcast:Quickly deliver important messages or announcements to your preferred audience instantly over a call.

CloudTalk: Best for Its Intelligent Dialers

*Plans are billed annually

CloudTalk is a leading voice-over-internet-protocol (VoIP) telephony software with robust dialers. Its smart dialer crawls websites automatically to pull contact information, while the predictive dialer uses artificial intelligence (AI) to make calls and improve agent efficiency intelligently. Its Smart Dialer works with CloudTalk’s click-to-call extension to scan websites, your CRM, or help desk tools to transform any phone numbers found into clickable links.

With the advanced AI features and comprehensive feature inclusions, reports indicate that the mobile app is occasionally glitchy. With so many available features, setup can be tricky, and many users struggle to self-serve with pages of technical, confusing documentation. If you want an app that’s easier to use, go with MySalesDialerPro.

CloudTalk Features

• Call recording:Recording features are helpful for internal training purposes and customer interaction documentation. CloudTalk includes call recording and storage in all subscriptions.
• Skills-based routing:Skills-based routing helps with efficient customer support management by transferring calls to the most qualified agents. This key feature is included with CloudTalk’s automatic call distribution (ACD).
• Call flow designer:CloudTalk’s call flow designer, also known as a call flow builder or editor, lets you create custom call flows for different numbers throughout your company. Customize each sequence to make call transfers seamless for your callers.

Kixie: Best Auto Dialer Software for Improving Connection Rates

Kixie PowerCall is a powerful auto dialer with features intended to improve answer rates and agent efficiency. It’s an excellent platform for small businesses because of its affordability and extensive functionality. Live call coaching lets your managers listen in on real-time calls while website lead syncing connects your leads from your website to your agents instantaneously.

While Kixie offers excellent value for money, it only offers quarterly and annual billing options, which small businesses may find quite steep. As an alternative, check out CallHub, which offers pay-as-you-go pricing. This is great for startups looking for simple text and phone call automated broadcasting services.

Kixie Features

• Intelligent AutoDialer:Instantly connect with new leads and keep their files and updates within easy access of your agents. Kixie connects your agents in real time whenever a lead sees your email, checks out your pricing page, and submits a form.
• ConnectionBoost:Kixie has integrated AI and machine learning that helps sales teams reach and close more leads.
• Call coaching:Improve your call center performance with call coaching features that allow managers and supervisors to listen in on live calls. Lifetime call recordings are stored for evaluation and sales rep training and come with detailed reporting and real-time leaderboards for a gamified experience.

PhoneBurner: Best for Sales Teams Needing a Robust Auto Dialer Application

*Get as much as two months free with annual billing. It costs an additional $15 per 1,000 outbound SMS if the monthly limit is reached.

PhoneBurner’s power dialer is a great automatic dialer for sales teams and contact centers that want a wide variety of useful features—from workflow automation to lead distribution. It integrates with a wide range ofCRM systems(e.g., Salesforce and HubSpot) as well as other business tools like Zoho and Zoom. The extensive features may require a bit of a learning curve, but its automated processes make the effort worth it.

However, PhoneBurner offers limited reporting options. If you are interested in advanced tracking of call center performance, consider Kixie. It has comprehensive analytics and reporting in one place, including live tracking and historical call activities. Check agent-by-agent reports or past agent performance and stop guessing about agents and team performance.

PhoneBurner Features

• Voicemail management:Easily manage and return all missed calls using your dedicated voicemail inbox.
• Local ID (identification):This feature automatically displays a local telephone number to match your prospect’s location. To prevent being flagged as a spam number, PhoneBurner rotates multiple numbers to reduce each number’s call output.
• Call tracking:All PhoneBurner plans come with tracking capabilities, dial session reports, custom reports, and reports via email. This enables you to stay updated on your call center’s performance.

MySalesDialerPro: Best Auto Dialer System for CRM Integration

MySalesDialerPro features an extensive mobile CRM that includes a powerful auto dialing solution. The dialer includes intuitive reporting and is fully integrated with the Salesforce application for easy data sharing. Its web dashboard enables managers to assign leads to agents while viewing the activities of reps on the field through geo-tracking.

MySalesDialerPro is not as intuitive as other solutions such as Voicent. Voicent’s auto dialer feature is intelligent, easy to use, and features live call transfer, automated messages, and touch-tone opt-out options for callers. Feedback reports that Voicent has a straightforward design, likened to Excel.

MySalesDialerPro Features

• CRM integration:MySalesDialerPro allows you to integrate Salesforce data using its free FieldWorkMobility app. This enables you to use your mobile app to connect to your Salesforce account.
• Reporting:Learn more about your team’s productivity concerning assigned contacts. It offers an intuitive pie chart and tabular reporting options limited to the Android application.
• Geo-tracking:Geo-tracking allows agents to report their location to the manager’s web dashboard and geo-track contacts’ addresses if listed.

Voicent: Best Auto Dialer App With an Easy-to-use Interface

*Annual billing pricing is considerably lower at $19 per user, monthly.

Voicent is a powerful auto dialer with an online message library that allows for easy contact importing. Based on reviews, the platform features a user-friendly interface that integrates with popular tools like Zoho, Salesforce, and SugarCRM. Features, like missed call reminders and callback scheduling capabilities, help small teams efficiently manage calling campaigns.

While Voicent is user-friendly, add-on fees for each additional minute concern small companies. If you want to maintain a low-cost monthly subscription with comprehensive features, consider CloudTalk. CloudTalk’s base plan comes with unlimited inbound and intracompany calls, ACD, and call queues.

Voicent Features

• Mobile control:On the road, no problem. Voicent’s mobile app lets you control your campaigns from your smartphone or tablet. Access campaign summary reports and call details for enhanced tracking.
• Message designer:Create effective text campaigns by combining audio files and text to create personalized messages that interest the receiver.
• Smart detection:Voicent’s auto dialer detects and differentiates between answering machines, live answers, disconnected lines, and other call statuses.

ChaseData: Best Auto Dialer App for Ensuring Data Privacy

ChaseData tops our list when it comes to data security. It is designed with several safeguards, protecting information at-rest and when it’s in-transit to another data center. Voicent encrypts your personal information, preventing unauthorized parties from viewing such information when transmitted to Voicent.

However, ChaseData’s opening price is nearly $100 per user. If you’re looking for a more affordable option, check out CallHub, which offers pay-as-you-go pricing. Small teams and startups will save on costs because you only pay for the calls and texts you send.

ChaseData Features

• ACD:Route inbound calls based on criteria, such as campaign and agent skills. The ACD feature will route calls automatically and save your agents time to focus on other tasks.
• Call handling:This feature assigns and connects agents to incoming calls and displays call information and scripts to be used as a guide. This helps agents respond to customers in a more scripted, systematic way.
• 代理gamification:Motivate agents through real-time visual dashboards that feature a leaderboard. Encourage agents to improve performance, gauge progress, and foster healthy internal competition leading to higher productivity.

How We Evaluated the Best Auto Dialer Apps

We looked at several auto dialer providers and evaluated their pricing options, features, and user reviews. We narrowed the list down to the best seven providers offering a range of basic and advanced features ideal for solopreneurs and small businesses.

Learn how we evaluated the best call auto dialer app for small businesses by clicking on the tabs below:

Frequently Asked Questions

Are auto dialers illegal?

As long as you are in compliance with local regulations, using an outbound dialing system to make calls is perfectly legal. It’s still important to understand that laws like theTelephone Consumer Protection Act (TCPA)actively prohibit callers from auto dialing potential customers who are on the national Do Not Call (DNC) registry. Reaching customers on this registry will expose a business to the possibility of being fined.

How much does an auto dialer cost?

This varies from provider to provider. On one hand, some providers have unmetered plans that grant auto dialing with a monthly subscription model. Others have a pay-as-you-go structure, which is useful for only occasional auto dialing. For unmetered providers, expect prices to range from $29 to $185 for a month of service. For metered providers, you should expect to pay more than a penny or so for every 30 seconds of auto dialer use.

How many calls can an auto dialer make in an hour?

This depends on the message length. A good conservative estimate on the total number of calls will see you making anywhere between 20 and 50 calls an hour with a standard auto dialer. With a more advanced dialing system, such as apredictive dialer, you can expect significantly more calls per hour.

Bottom Line

Auto dialer apps are outbound call center solutions that automatically dial customer telephone numbers, making volume calling more productive and efficient. If you need an automatic phone number dialer to boost your small business’ efficiency, CallHub is the best option. It comes with integrations in the base plan, unlimited agents, and an SMS opt-in campaign.

Visit CallHub