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Office Technology

Hand grabbing the receiver of a phone.
Office Technology

What Is VoIP? A Complete Guide for Small Businesses

May 19, 2023.5 MIN READ Written By:Sam Dadofalza
  • VoIP devices.

    The History of VoIP & Its Future

  • woman on a phone

    VoIP vs Landline: Pros & Cons, Pricing & Features in 2023

  • close up of a man holding a phone

    What Is HD Voice Calling? A Comprehensive Guide for Small Business

Meet our Experts

Corey McCraw

More about Author

Silvana Peters

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Marianne De Guzman

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Sam Dadofalza

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Elizabeth Kraus

More about Author

Meet our Experts

Corey McCraw

More about Author

Silvana Peters

More about Author

Sam Dadofalza

More about Author

Marianne De Guzman

More about Author

Elizabeth Kraus

More about Author
  • Unified Communications (UCaaS)
  • Voice Over IP (VoIP)
  • Call Center Phone Systems
  • Audio & Video Conferencing
  • Business Email
  • Office Setup
Unified communication, unified communications platform, consistent unified user interface concept.
Office Technology

9 Tips for Using Unified Communications and Collaboration Tools Efficiently

June 29, 2022.9 MIN READ Written By:Corey McCraw
Finger pressing the enter key with the text

Unified Communications: A Small Business Guide for 2023

Video call conference mobile apps grouped in icon folder with a cup of coffee in the background.

6 Best Free Unified Communications Platforms of 2023

Woman operator wearing a headset with her teammates in the background.

UCaaS vs CCaaS: Which Is Best for Your Business?

Team communication apps on an iPhone screen.

6 Best Team Communications Apps for Collaboration in 2023

A user opens the Microsoft Teams mobile app.

25 Useful Slash Commands in Microsoft Teams to Boost Your Productivity

Logo of 8x8 X Series and RingCentral MVP.

8x8 X Series vs RingCentral MVP: Which UCaaS Is Better?

3D illustration of VoIP
Buyer's Guide

8 Best VoIP for Small Business Needs in 2023

June 13, 2023.14 MIN READ Written By:Sam Dadofalza
Hand grabbing the receiver of a phone.

What Is VoIP? A Complete Guide for Small Businesses

VOIP button on the touch screen with a futuristic background

How to Set Up a VoIP System in 7 Steps

male hand dialing a telephone

How to Get a Business Phone Number in 4 Easy Steps

VoIP phone

VoIP Speed Test: Free Network Quality Tool

Hand holding phone, laptop and telephone

VoIP vs Virtual Phone Systems: Which Is Best in 2023?

Hand holding a mobile phone.

7 Best Virtual Phone Number Providers in 2023

Female call center agent sitting on her working station.
Buyer's Guide

6 Best Call Center Phone Systems in 2023

June 23, 2023.10 MIN READ Written By:Sam Dadofalza
Showing a female call center agent in a phone call.

20 Best Call Center Phone System Features to Consider

call center agents

25日呼叫中心加强Efficienc指标和kpiy

female call center agents

6 Best Call Center Phones

A male call center agent using a VoIP Bluetooth headset.

7 Best VoIP Headsets

Working with remote access software in laptop

6 Best Remote Access Software for Small Business in 2023

man in front of computer

6 Best Auto Dialer Apps of 2023

online meeting
Buyer's Guide

7 Best Video Conferencing Software in 2023

June 27, 2023.11 MIN READ Written By:Marianne De Guzman
Google Meet vs Microsoft teams logo

Google Meet vs Microsoft Teams: Which Team Chat App Is Best?

man in front of computer working while having a video conference

6 Best GoTo Meeting Alternatives for 2023

Zoom logo

Zoom Review: Features, Alternatives & Pricing for 2023

医生with headset during a video consult with a patient with the flu

5 Best HIPAA-compliant Video Conferencing Solutions of 2023

Back rear view happy millennial female employee looking at computer monitor, holding online video call negotiations meeting.

How to Record Online Meetings & Share Them With Colleagues

employee having a conference meeting

6 Best Free Conference Call Services of 2023

A person using computer sending message with wooden email address symbol.
Buyer's Guide

11 Best Business Email Providers for Small Businesses

October 11, 2023.21 MIN READ Written By:Elizabeth Kraus
Phone and laptop with email notification icon on screen.

Free Business Email: 8 Legit Ways to Get Free Addresses

Woman composing email on her laptop.

5 Professional Email Address Ideas & Examples

Email Inbox

How to Create a Professional Email Address in 4 Steps

woman agent wearing a headset. answering a call
Buyer's Guide

7 Best Answering Services for Small Business in 2023

June 22, 2023.11 MIN READ Written By:Silvana Peters
Businessman using office gadgets

31 Best Office Gadgets for Better Productivity in 2023

Home office setup tips

25 Best Home Office Setup Ideas for 2023 (+ Productivity Hacks)

Geek Squad logo

Geek Squad Prices, Rates, Services & Alternatives in 2023

FREE RESOURCES

A hand answered a call on a red telephone.

August 23, 2023

How to Calculate Call Abandonment Rate in 4 Steps (+ Calculator)

Free Calculator

Call abandonment rate is the percentage of incoming calls terminated before a customer speaks to a live customer service representative. A high abandonment rate indicates that callers may be waiting too long in the call queue, experiencing connection problems, or not getting the information they

WRITTEN BY:Sam Dadofalza

countries directions signpos with mobile phone and world map

April 3, 2023

How Much Are International Calls? What Small Businesses Need to Know

Free International Calculator

International calling costs vary based on the country you’re calling and the service provider you use. Voice-over-internet-protocol (VoIP) providers offer the cheapest per-minute international call rates, ranging from 1 cent to $1 per minute. They also have different international call plans for specific needs. In

WRITTEN BY:Marianne De Guzman

Fax machine in the office.

June 23, 2022

Three Fax Cover Sheet Templates for Small Businesses (+ Free Download)

Free Templates

A fax cover sheet protects the content of the attached documents or specifies more details about the intended recipient. They come in various themes and file types, but the most popular templates include the standard template for speeding up communications, Health Insurance Portability and Accountability

WRITTEN BY:Marianne De Guzman

VoIP telephone for small business.

March 16, 2023

8 Phone Tree Templates for Small Business (+ Free Download)

Free Phone Tree Templates

Phone trees are automated phone information systems designed to field customer inquiries, allowing callers to reach their desired department or extension. They also serve to send messages and information to groups quickly. If you’re looking for a phone tree template, we created samples, such as

WRITTEN BY:Silvana Peters

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employee having a conference meeting

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Comparison of Chatbot and Livechat.

October 27, 2023

Chatbot vs Live Chat: Which Is Best for Your Small Business?

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Graphical presentation of porting a number to your business phone service.

October 19, 2023

6 Steps on How to Port an Existing Number to VoIP

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Employees working on each station using their own devices.

October 10, 2023

What Is a Bring Your Own Device Policy? (+ Sample Agreement)

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CCaaS acronym in gold letters on wooden background.

October 5, 2023

What Is CCaaS? Benefits, Features & Top Providers

WRITTEN BY:Silvana Peters

Businessman touching a technical support icon on virtual screen.

October 5, 2023

20 CCaaS Statistics for Small Business Owners

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Hand holding the telephone while dialing.

October 4, 2023

How to Use the Grasshopper Phone System in 5 Steps + Tips to Maximize It

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IVR systems

October 2, 2023

6 Best IVR Systems for Small Business in 2023

WRITTEN BY:Sam Dadofalza

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